Jones Lang La Salle

Jones Lang La Salle, an international financial and professional services firm specialising in real estate services, awarded Andron a 3-year contract to provide soft services for its 176 sites across the UK, ranging from shopping centres to office environments. Before Andron was awarded this contract, JLL used a large number of cleaning contractors and outsourced specialist services to a variety of single sub-contractors across the country.

When Andron was awarded this contract early 2015, there were many challenges that we faced throughout the contract mobilisation mainly due to the size and the geographics of this contract, for example engaging with 25 outgoing contractors for TUPE consultations whilst trying to maintain as much transfer ease as possible was a challenge for all stakeholders involved and required a strong level of communication.

We are able to overcome the above challenges due to our extensive experience in managing the mobilisation of new contracts and our strong track record in transitioning new contracts. Our achievement is due to the degree of resources afforded to transition projects and our standard mobilisation toolkit.  Strong communication between all stakeholders and fostering the spirit of one team, one brand approach are vital in order to emphasise the collective effort during this critical stage.

We also regularly held conference calls with all relevant stakeholders and tracked the stages of the mobilisation, ensuring each task was completed to the agreed deadline.

The consultation and transfer was completed within 4 weeks resulting in 164 out of 168 personnel transferred – a transfer rate of 97.6%. The high staff retention rate played an integral part in maintaining service standards throughout the initial stages of the contract. Following delivery of the training identified within individual training plans, cultural integration and the input from our operational management teams we brought consistency and tangible improvements in service delivery across all locations.

Other Case Studies

 

Bosch

As the incumbent soft services partner to at their site in Glenrothes since 2008, we were recently awarded a national contract for all eight of their sites across the UK in June 2015, comprising of large sites which vary between both office and manufacturing spaces. On award of the national contract, we were tasked to deliver soft facilities management services that include office and manufacturing cleaning, housekeeping, production machine cleaning, deep cleaning, high level cleani...
Read >

Clyde Shopping Centre

Andron have supplied the cleaning and waste management services at for over 5 years now and have recently also been awarded the security contract to provide the full soft services delivery. Since the beginning of our cleaning and waste management contract, we have worked together with the to achieve outstanding environmental results in line with the centre’s overall business goals. Together, we have devised and implemented ne...
Read >

Clydesdale and Yorkshire Bank

We have held our contract with for over 28 years due to our successful partnership approach and our commitment to flexible service delivery. Initially awarded the cleaning contract within the branch network (Clydesdale Banks and Yorkshire Banks), we now deliver a wide range of facilities management services to head office locations, the branch network, banking halls and all other NAG properties within the UK, including several listed ...
Read >

De La Salle High School- Lancashire City Council

De La Salle School is a Co-Ed Voluntary Aided School located in St Helen, and is part of Lancashire City Council.  It caters for 1,195 Pupils ranging from 11-16. It also specialises in Arts and has two drama studios, multiple music practice rooms as well as a recording studio. The school has sports facilities including, an all-weather pitch (MUGA) a fitness suite, six changing rooms, a tennis/...
Read >

We operate Nationwide.

Click here to find your nearest regional office

Regional Contact >

Cleaning Services

Services >

Security Services

Services >

Support Services

Services >

Customer Services & Concierge

Services >

< Back to all Case Studies