Jones Lang La Salle
Jones Lang La Salle, an international financial and professional services firm specialising in real estate services, awarded Andron a 3-year contract to provide soft services for its 176 sites across the UK, ranging from shopping centres to office environments. Before Andron was awarded this contract, JLL used a large number of cleaning contractors and outsourced specialist services to a variety of single sub-contractors across the country.
When Andron was awarded this contract early 2015, there were many challenges that we faced throughout the contract mobilisation mainly due to the size and the geographics of this contract, for example engaging with 25 outgoing contractors for TUPE consultations whilst trying to maintain as much transfer ease as possible was a challenge for all stakeholders involved and required a strong level of communication.
We are able to overcome the above challenges due to our extensive experience in managing the mobilisation of new contracts and our strong track record in transitioning new contracts. Our achievement is due to the degree of resources afforded to transition projects and our standard mobilisation toolkit. Strong communication between all stakeholders and fostering the spirit of one team, one brand approach are vital in order to emphasise the collective effort during this critical stage.
We also regularly held conference calls with all relevant stakeholders and tracked the stages of the mobilisation, ensuring each task was completed to the agreed deadline.
The consultation and transfer was completed within 4 weeks resulting in 164 out of 168 personnel transferred – a transfer rate of 97.6%. The high staff retention rate played an integral part in maintaining service standards throughout the initial stages of the contract. Following delivery of the training identified within individual training plans, cultural integration and the input from our operational management teams we brought consistency and tangible improvements in service delivery across all locations.
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