The Sage campus in Newcastle has an employee population in excess of 3,000 personnel and covers a wide ranging estate, complete with canteen, gym, a green room, multiple office spaces and even a museum. Through a competitive tender process in 2015, Andron were awarded the soft-services contract based on the self-delivery model proposed, value generation proposal and road map for the continued evolution of services.

Across the campus we deliver cleaning, hygiene, security, concierge and reception, portering, mail room, help desk and grounds maintenance services within an integrated delivery model, 24 hours per day, 7 days a week, underpinned by best-practice methodology that has driven significant improvements in service standards, as evidenced by an increased SLA score and employee satisfaction survey.

Service transition was founded on a one-team approach, ensuring that each service discipline understood the individual needs and challenges of the others and identifying where operational synergies exist. Refreshed branding was introduced, communication was enhanced and and the visibility of the on-site FM team built confidence and trust.

Occupant satisfaction has significantly increased through the integration of resource, improvement in cleaning standards, enhanced security risk mitigation capabilities, increased recycling rates and enhanced building community involvement.

The efficiencies achieved within our service integration programme have delivered a cost saving through operational efficiencies, allowing us to introduce National Living Wage pay rates that in conjunction with our benefits package, reward and recognition programmes and individual development plans has driven staff turnover to below 3%, ensuring we retain and build upon site specific knowledge and understanding and the delivery of service excellence.

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Andron have supplied the cleaning and waste management services at for over 5 years now and have recently also been awarded the security contract to provide the full soft services delivery. Since the beginning of our cleaning and waste management contract, we have worked together with the to achieve outstanding environmental results in line with the centre’s overall business goals. Together, we have devised and implemented ne...
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Clydesdale and Yorkshire Bank

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De La Salle High School- Lancashire City Council

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Jones Lang La Salle

, an international financial and professional services firm specialising in real estate services, awarded Andron a 3-year contract to provide soft services for its 176 sites across the UK, ranging from shopping centres to office environments. Before Andron was awarded this contract, JLL used a large number of cleaning contractors and outsourced specialist services to a variety of single sub-contractors across the country. When Andron wa...
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