De La Salle High School- Lancashire City Council

De La Salle School is a Co-Ed Voluntary Aided School located in St Helen, and is part of Lancashire City Council.  It caters for 1,195 Pupils ranging from 11-16. It also specialises in Arts and has two drama studios, multiple music practice rooms as well as a recording studio. The school has sports facilities including, an all-weather pitch (MUGA) a fitness suite, six changing rooms, a tennis/netball courts, two rugby pitches, a football pitch and an artificial cricket pitch.

We were awarded the contract to provide a daily cleaning service in term time and a deep cleaning programme during non-term time in February 2011. Working to a contract start date of April 1st, utilising our proven mobilisation procedures, we delivered a fully compliant service from day one of the contract.

We achieved 100% TUPE success and from the competency assessments completed within the mobilisation process, each operative received refresher training where required basis and completed the Andron induction programme.

An operational review, and experience from our wider school portfolio, also enabled us to develop a more efficient and effective service delivery model. We work effectively in partnership with School Management and provide a flexible approach to meet the changing needs of the school.

The team at De La Salle High is stable, motivated, and takes pride in achieving high performance standards. We maintain various communication channels with site based personnel from weekly contract management visits to team meetings and newsletters to boost staff morale. The value that we place on engaging with our cleaning operatives has helped us to maintain staff turnover below 15% and achieve an average monthly audit score of 95.28% between 2013 and 2017.

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