Quality & Performance

Andron has a strong reputation as a reliable supplier of a wide portfolio of high calibre, quality services that regularly exceed clients' expectations. This position is reflected in our long-lasting relationships with our clients and our ability to secure new contracts.

We are committed to delivering complete customer satisfaction and to continuously driving forward our standards of service. We promote this by pursuing innovation at every level of the business, utilising new technologies and implementing best practice through our Quality and Performance system.

Quality is:

• Listening
• Responding
• Providing an efficient and effective service
• Consistently learning
• Continually improving
• Going the extra mile

Performance is:

• Measuring and improving
• Anticipating change and addressing needs
• Investing in new technology
• Delivering an exceptional service
• Transparency
• Embracing client feedback

We measure performance by utilising the following resources:

We use our Helpdesk to log, schedule and manage every task we undertake and it is central to the way we assess our performance. The Helpdesk enables us to plan audits, record information and analyse results, to see where improvements can be made and meet contractual obligations.

Helpdesk provides us with a communication tool which is transparent, reliable and efficient more>>

BlackBerry Support

Our managers use BlackBerrys to input information to the Helpdesk and this is used to create detailed performance reports. The information is secure and accurate as it needs to be inputted only once. It also provides an efficient way of updating those who are responsible for the delivery of the contract. Investment in this technology has given us an effective tool for ad-hoc audits more>>

M-Set Patrolling System

M-Set is a reliable, robust, state-of-the-art time and location system used to monitor employee movement at pre-determined site locations. This valuable technology helps us to ensure that key areas are cleaned and secured as necessary. M-set has the capability to generate real time performance reports which can be easily accessed by both Andron personnel and our clients more>>